Toolbox Pilates FAQ

Cancellations, No-Shows & Waitlist

What is your cancellation policy?

We have a strict 12-hour cancellation policy. Any cancellations or changes made less than 12 hours before class time will result in a forfeited session or fee (see below for details by package type).

What happens if I late cancel or no-show?

  • All Clients: Late cancellations (less than 12 hours) result in a loss of session
  • Unlimited Package Holders:
    • Late cancellation: $15 fee

No-show: $30 fee

  • If a class is full, we encourage you to join the waitlist
  • If you are added to class from the waitlist, the 12-hour cancellation policy still applies
  • If you no longer wish to attend, you must remove yourself from the waitlist at least 12 hours in advance to avoid a penalty
  • You are responsible for any class you’re automatically added to
  • Make sure you’re subscribed to confirmation texts to receive waitlist notifications!

Class Logistics & Studio Etiquette

I'm new to Pilates. What should I know?
  • Arrive 5–10 minutes early to meet your instructor and get familiar with the studio
  • Wear comfortable, form-fitting workout attire so you can move easily through class and so your instructor can see your form
  • Bring your own bottle of water – we do not have a water filling station

 

We recommend starting with our New Client 5-Class Intro Package and completing 5-10 beginner classes before progressing to intermediate

No – grip socks are not required

Book your spot through the Mindbody app or ClassPass

Email our Studio Manager, Annika, directly at pilates@thetoolboxdc.com

To support your mind-body connection, we ask that phones be silenced and not used during class. In case of emergency, please step outside the studio to take a call or message

We kindly ask that you refrain from using headphones in class 

Special Considerations

I’m pregnant. Can I take a group class?
  • First, get your doctor’s approval
  • If cleared, we highly recommend doing 1–3 private sessions before joining a group class. This helps us provide safe and effective prenatal modifications
  • Please inform your instructor before class if you’re pregnant
  • We recommend sticking to Beginner and Intermediate classes

 

Jumpboard classes are not suitable for prenatal clients

If you have any further questions, feel free to reach out to our Studio Manager, Annika, at pilates@thetoolboxdc.com.